At Delicéo, we are committed to delivering your favourite superfood snacks safely and promptly to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver your orders, what you can expect during the shipping process, and how you can track or inquire about your shipment.
1. Order Processing
Once you place your order through our website or via WhatsApp, you will receive an order confirmation email or message. Our team begins preparing your order within 1–2 business days of receiving your payment confirmation.
Processing includes:
Verifying payment details.
Quality-checking items to ensure freshness and proper packaging.
Generating shipment labels.
Please note that orders placed on weekends or public holidays are processed on the next business day.
2. Estimated Delivery Time
After processing, orders are typically shipped within 5–7 business days, depending on your location.
Estimated timelines:
Metro Cities: 5 business days
Tier 2 & Tier 3 Cities: 5–7 business days
Remote Locations: 7–10 business days
While we strive to meet these timelines, unexpected delays due to logistics partners, weather conditions, or local restrictions may occur.
3. Shipping Charges
Shipping charges are calculated based on:
Order weight and volume
Delivery pin code
Promotional offers or free shipping thresholds
Applicable shipping fees will be displayed at checkout before you confirm payment.
4. Order Tracking
Once your order ships, you will receive a tracking link via email or WhatsApp. This link will provide real-time updates on:
If you do not receive tracking information within 3 business days of placing your order, please contact us at care@deliceo.in or +91-8109923554.
5. Delivery Attempts and Undeliverable Packages
Our courier partners will attempt delivery at least twice to the shipping address provided. Please ensure someone is available to receive the package or provide clear instructions for delivery.
If the delivery fails because of:
Incorrect or incomplete address
Recipient unavailable during attempts
Refused delivery
…the package will be returned to our facility. In such cases:
We will contact you to confirm the correct address.
Re-shipment may incur additional shipping charges.
6. Address Changes After Order Placement
If you need to change your delivery address after placing the order, please contact us immediately.
Address changes can be made before the order is shipped.
Once the order is in transit, we may not be able to modify the address.
7. Damaged or Missing Items
We take great care to ensure your Delicéo products arrive in perfect condition. However, if you receive an order with:
Damaged packaging or product
Missing items
Tampered seal
please contact us within 48 hours of delivery with clear photos and your order details.
After verification, we will:
Send a replacement product, OR
Issue a refund, depending on your preference.
8. International Shipping
At present, Delicéo primarily ships within India. For international shipping inquiries, please email care@deliceo.in.
9. Delays and Force Majeure Events
While we make every effort to deliver on time, delays caused by circumstances beyond our control (e.g., natural disasters, strikes, lockdowns) are not eligible for compensation. We will keep you updated in case of significant delays.
10. Shipping Restrictions
Certain pin codes may be temporarily unserviceable due to logistics limitations or regulatory restrictions. We will notify you at checkout if your address is affected.
11. Customer Support
We are here to help you with all shipping-related questions. If you have concerns about your delivery, reach out:
Our support team responds within 24–48 hours on business days.
12. Your Responsibility
To ensure smooth delivery:
Double-check your shipping address before confirming your order.
Provide accurate contact details.
Be available to receive the package or authorize someone to accept it.
13. Updates to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or logistics partners. The latest version will always be posted on our website.
14. Final Note
We appreciate your trust in Delicéo. Our goal is to deliver clean, delicious superfood snacks with care and efficiency—so you can enjoy wholesome goodness without delay.
