At Delicéo, we take pride in delivering high-quality, clean, and delicious superfood snacks. We want you to feel confident in your purchase and fully satisfied with your experience. This policy explains how refunds, returns, and replacements are handled when you shop with us.
1. Eligibility for Returns and Refunds
Due to the perishable nature of our products, we do not accept returns for reasons such as:
Change of mind
Dislike of taste or texture
Ordering the wrong product by mistake
However, if your order arrives damaged, defective, incomplete, or otherwise unsatisfactory, we will work with you to resolve the issue quickly.
Eligible cases include:
Items damaged in transit
Incorrect items shipped
Products past their expiry date upon delivery
2. Reporting an Issue
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Our team will review your claim within 2–3 business days and advise you on the next steps.
3. Replacement Process
If your claim is approved, we will offer:
A replacement of the same product (subject to availability), OR
An alternative product of equal value if the original is out of stock, OR
A refund processed to your original payment method
Replacements are shipped free of charge and usually dispatched within 5–7 business days after approval.
4. Refund Process
Approved refunds are processed within 7–10 business days of confirmation. Refunds are credited to the original payment method (credit/debit card, UPI, or net banking).
If you do not see the refund reflected after 10 business days, please contact your bank or payment provider first. If you still need assistance, reach out to our support team.
5. Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
Opened or partially consumed packs
Products returned without authorization
Items returned beyond the 48-hour notification period
6. Cancellation Policy
Before Shipping: Orders can be cancelled within 12 hours of placement, provided they have not yet been processed or dispatched. To request cancellation, contact us by phone or email.
After Shipping: Once your order has been shipped, cancellation is not possible.
7. Shipping Costs on Returns
If your order was incorrect or damaged, we will cover any return shipping costs.
If a return is accepted for any other reason (at our discretion), you may be responsible for the return shipping charges.
8. Packaging Returns
To process a return, please:
Retain the original packaging and invoice
Ensure the product is securely packed to avoid damage in transit
Returns received in damaged or altered condition due to inadequate packaging may not be eligible for a refund or replacement.
9. Delays and Exceptions
We are committed to resolving issues quickly, but during peak seasons or unforeseen events (such as natural disasters or logistics disruptions), processing times may be longer.
10. Bulk and Corporate Orders
If you placed a bulk or corporate order, refunds and returns are handled individually. Please contact care@deliceo.in for assistance.
11. Incorrect Address or Delivery Refusal
If an order is returned to us because:
The delivery address provided was incorrect or incomplete, OR
The shipment was refused without valid reason
…we reserve the right to deduct return shipping charges and process a partial refund.
12. Quality Assurance
All Delicéo products are carefully inspected before dispatch. Our team ensures that each pack meets our standards for freshness, taste, and quality.
If you believe a product does not meet these standards, please notify us immediately with supporting details so we can investigate and improve.
13. Refunds for Offers and Discounts
If your purchase included a discount or promotional offer, refunds will be calculated based on the net amount paid after the offer was applied.
14. International Orders
Currently, Delicéo ships within India. If you are interested in international orders or have special requests, please email us. Refunds and returns for international shipments are evaluated case by case.
15. Contact for Support
We are here to help you with any questions about refunds or returns.
Our team responds within 24–48 hours on business days.
16. Policy Updates
We may revise this Refund & Return Policy as we grow and improve our services. The latest version is always available on our website. Please review it periodically to stay informed.
17. Final Note
At Delicéo, your satisfaction matters to us. We are committed to resolving issues with care, transparency, and respect. Thank you for choosing our clean, flavourful superfood snacks.
